Booking Fee

A minimum booking fee of £200.00 secures your date so that it is no longer available to other clients from this point and is therefore non-refundable. It also means that the wedding package and any offers will be honoured from this point on.

Payments 

After the booking fee is paid, the outstanding balance for all bookings must be paid in full 30 days before the event (6 weeks before the event for the photo/video package). 

Failure to do so will result in Capture The Moment not attending. We aim to contact all our couples during the week of the wedding to confirm times, locations, etc. If, however, you have not heard from us 48 hours before your event, it is your responsibility to contact us to confirm everything.

Special Offers

Please note that any discounts offered or combined packages with the photography or videography apply on the understanding that these are getting hired together for your event. If at any point in the future you need to cancel any of these services (i.e. photography or videography), then the discounts and offers on the other services will no longer be applicable, and the item will return to its full price. 

Change of date / Cancellations and Information Held 

Should you wish to move your wedding date, then an additional booking fee will be required to secure your new date, however both payments will come off your final balance. 

If you postpone, an email will be sent asking for your details to be kept on file so we can confirm payments have been made. If you do not wish for your details to be kept on file, then all information we hold on you will be removed from our system, and all payments made will be lost. This means they cannot be transferred to a new date. 

If you choose to cancel your event, then as detailed above, your booking fee is non-refundable and will, therefore, be lost at the point of cancellation. If further payments have been made towards your booking, a further fee of £100.00 will be retained to cover additional admin costs (making the total loss £300.00). Any remaining payments will then be refunded (please note refunds may take up to 30 days) 

Please respect that by booking our services we promise to hold your wedding date and not take on other work on the understanding that you will honour this too. Therefore, if less than 6 months notice is given regarding the cancellation of your event, then the entire balance will be due at the time of cancellation as we will have honoured our promise to you and will have little or no opportunity to replace the booking. 

Copyright 

 ‘Capture The Moment’ is hired to provide photographic coverage of you and your guests on your wedding day and pre-shoot (if included in your package). These images will remain the copyright of ‘Capture The Moment’ unless a digital download of the images is purchased. At this stage, both parties will hold copyright. It is contrary to the Copyright & Design Act 1988 to copy or allow to be copied photographically/electronically or by any other means, an image created as part of this contract without the permission of ‘The Capture The Moment' in writing.

Data Storage & Duration 

All personal data, including photographs, will be stored on GDPR-compliant systems, which at present include Tave, Webflow, DropBox, Pixieset and Google Drive. Any hard copies of information held will be stored securely at an alarmed location under lock and key to ensure data privacy. For accountancy purposes, 7 years of accounts must be held on file. After such a time, all personal information will be deleted. Signed permissions forms/contracts will be kept indefinitely.

A time scale of one year is allotted for the completion of all wedding albums, after which time we are not obliged to store images or complete albums. However, if permission has been given for images to be used for advertising purposes, etc., said images may still exist on social media sites, and select photos may be retained for advertising purposes indefinitely.

Deleting Personal Data

You have the right to request a copy of any personal information we hold on you, please get in touch. If you request that the information we hold be removed, all reasonable measures will be taken to remove any data we have as quickly as possible.

Images

Capture The Moment will provide a pleasing colour balance on all printed/finalised images but cannot guarantee exact colour matching owing to anomalous reflectance caused by a combination of certain dyes and materials, mainly man-made fibres. It is sometimes impossible to record the exact colour seen by the human eye in film or digitally. The images will be post-processed, and the photographer will judge the final appearance of the images, which will be deemed to be correct and final. 

Coverage on the day. 

Please allow us to do our job by ensuring that Capture The Moment (including any second shooters they may use) is the exclusive photographer(s) on the day. Guests, family, and friends may take their photographs and ‘selfies’ if they do not interfere with the photographer's duties or try to pass our hard work off as their own.

Photographic arrangements 

Capture The Moment aims to provide you with a pleasing array of wedding images in various locations, groups and arrangements. However, due to time constraints, the weather, other suppliers, the willingness and availability of guests/subjects, venue allowances etc it is essential to note that it may not be possible to capture all the images requested. 

Attendance 

In the unlikely event of circumstances beyond our control resulting in Capture The Moment being unable to attend your event (such as adverse weather conditions, accident or illness), we reserve the right to appoint an alternative photographer to attend your wedding on our behalf and photograph the event to the best of their ability. If you do not wish to have this photographer attend, then Capture The Moment will be deemed to have met their commitment, and no refund of the booking fee will be offered. However, if we cannot provide alternative coverage, a full refund will be given, but no compensation will be offered. 

Complaints 

 Any complaints should be raised by the client in writing within 21 days of the issue arising. They should be handled directly. between the client and the company and not published to third parties, either privately or publicly, on social media, etc. All issues will be dealt with promptly and swiftly to the best of our ability. In the issue cannot be resolved, an alternative substitute or compensation will be provided at the discretion of the company. 

Wedding Albums 

After your wedding day, Capture The Moment will make the wedding images available to you via the website so you can choose your images in accordance with your selected wedding package. If a wedding album is included in your package, you have 1 year from your wedding date to finalise your album choice and design. All wedding albums are supplied by a 3rd party and are updated and discontinued regularly, so after the year, any price increases will need to be covered by you.  If your album is not finalised after 18 months, then your images will be presented to you on a digital download and Capture the Moment will be released of all obligation to provide a wedding album.

As they are provided by a third party, we do not guarantee that the albums you view at wedding fayres, etc., will be the albums you receive after your wedding. All Capture The Moment will guarantee is the design/ layout inside. Upon completion of your design, you will be given an option of different cover designs/styles to choose from in accordance with your package. 

All Terms & Conditions are correct from 2025 but are subject to change without prior notice. Any alterations will be made to the website first and these are what must be adhered to. Please contact us directly if you have any queries.

Capture The Moment Ltd 
Registered in England and Wales.  Company No. 06929861